Effective date: 2026
Last updated: 11 May 2026
1. Introduction
These Terms and Conditions ("Terms") govern your participation in the Jacana Rewards rewards programme ("Programme"), operated by Jacana Rewards ("the Operator"). By activating your account and using the Programme, you agree to be bound by these Terms.
2. Definitions
"Member" means any person who has been invited to participate in the Programme and has activated their account.
"Points" means the loyalty currency allocated to Members through the Programme.
"Rewards" means merchandise, gift vouchers, and other items available for redemption in the Programme catalogue.
"Platform" means the website and systems used to operate the Programme.
3. Eligibility and Membership
3.1. Participation in the Programme is by invitation only. You must be an authorised user of a participating organisation or broker to qualify for membership.
3.2. Each Member is entitled to one account only. Accounts are personal and may not be shared, transferred, or assigned to any other person.
3.3. By activating your account, you warrant that the information you have provided is accurate and complete.
3.4. The Operator reserves the right to suspend or terminate any membership at its sole discretion, including in cases of suspected fraud, misuse, or breach of these Terms.
4. Points
4.1. Points are allocated at the sole discretion of the Operator or the participating organisation. The Operator is not obligated to allocate any minimum number of points.
4.2. Points have no cash value and cannot be exchanged for cash under any circumstances.
4.3. Points are personal to the Member and cannot be transferred, sold, bartered, or gifted to any other person.
4.4. Points may be subject to an expiry period as determined by the Operator. If points expiry is enabled, Members will be notified of expiring points in advance. Expired points cannot be reinstated.
4.5. The Operator reserves the right to adjust, correct, or reverse point balances in cases of error, system malfunction, fraud, or misuse.
4.6. Points balances and transaction history are available on your Member dashboard. It is your responsibility to monitor your balance and raise any discrepancies promptly.
5. Redemption of Rewards
5.1. Points may be redeemed for Rewards listed in the Programme catalogue, subject to availability.
5.2. Where cash top-up is enabled and a Member has insufficient points, the balance may be paid via credit or debit card through the Platform's secure payment gateway. Points are always applied first before any cash payment.
5.3. Where cash payments are made for gift voucher Rewards, a service fee may be applied. Any applicable fees will be clearly displayed prior to payment.
5.4. All redemptions are final once confirmed. Refunds, returns, or exchanges are at the sole discretion of the Operator.
5.5. Merchandise availability is subject to supplier stock. In the event that a redeemed item is unavailable, the Operator will offer an alternative of equivalent value or refund the points used.
5.6. Gift vouchers are delivered electronically and are subject to the terms and conditions of the issuing brand. The Operator is not responsible for the use, validity, or redemption of third-party gift vouchers.
6. Cash Payments
6.1. Where cash payments are enabled, all transactions are processed through a PCI-DSS compliant third-party payment gateway. The Operator does not store credit or debit card details.
6.2. All prices and charges are quoted in South African Rand (ZAR) and are inclusive of VAT where applicable.
6.3. In terms of the Consumer Protection Act 68 of 2008, the Operator provides a cooling-off period of 5 business days for electronic transactions, subject to the provisions of the Act.
7. Account Security
7.1. You are responsible for maintaining the confidentiality and security of your login credentials, including your password and activation code.
7.2. You must not share your account, password, or activation code with any other person.
7.3. You must report any suspected unauthorised access to your account immediately by contacting wordpress@fyre.co.za.
7.4. The Operator is not liable for any loss arising from unauthorised access to your account where such access resulted from your failure to safeguard your login credentials.
8. Intellectual Property
8.1. All content on the Platform, including but not limited to text, graphics, logos, images, and software, is the property of the Operator or its licensors and is protected by applicable intellectual property laws.
8.2. You may not reproduce, distribute, modify, or create derivative works from any Platform content without the prior written consent of the Operator.
9. Limitation of Liability
9.1. The Programme and Platform are provided "as is" without warranty of any kind, express or implied.
9.2. To the maximum extent permitted by South African law, the Operator shall not be liable for any indirect, incidental, consequential, or special damages arising from your participation in the Programme.
9.3. The Operator's total liability in respect of any claim shall not exceed the Rand value of the points in dispute.
9.4. The Operator is not liable for any loss, damage, or delay caused by circumstances beyond its reasonable control, including but not limited to acts of God, network failures, supplier failures, or government action.
10. Privacy
Your personal information is processed in accordance with our Privacy Policy and the Protection of Personal Information Act, 2013 (POPIA). By using the Platform, you consent to the collection, processing, and storage of your personal information as described therein.
11. Modifications
11.1. The Operator reserves the right to modify these Terms, the rewards catalogue, the points structure, or the Programme itself at any time and without prior notice.
11.2. Continued participation in the Programme after any modification constitutes acceptance of the revised Terms.
11.3. The Operator reserves the right to terminate the Programme in whole or in part at any time. In such event, Members will be given a reasonable period to redeem outstanding points.
12. Governing Law and Jurisdiction
12.1. These Terms are governed by the laws of the Republic of South Africa.
12.2. Any disputes arising from these Terms or the Programme shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.
13. Electronic Communications and Transactions Act
In terms of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the following information is provided:
Full name of operator: Jacana Rewards
Email: wordpress@fyre.co.za
Website: https://aura.web-developers.co.za
14. Contact
For questions, support, or complaints regarding the Programme, please contact:
Email: wordpress@fyre.co.za